Shipping & returns

SHIPPING

Shanti Jewels offers free standard shipping on all Dutch orders. We will send your order within 1 or 2 working days. 

Orders fit through the mailbox, so you don't need to stay home.

When your order is processed, you will receive a confirmation. When your order has been shipped, you will receive a tracking code by email.

Estimated delivery time

**This is an indication. No rights can be derived from the information provided.

RETURNS

You can return your order within 14 days of receipt.

Please follow this procedure for a return and/or exchange of your order.

1. Send a request for a return/exchange to [email protected]

2. Make sure that the jewelry is in the original packaging as you received it. 

3. Send the items, including your name and order number, to address below.

Shanti Jewels
Elandsstraat 2a
1016 SG, Amsterdam
The Netherlands

Both the costs and the risk of sending your items back are at your sole risk. We therefore recommend to send your package via Track & Trace. Non-identifiable returns cannot be processed.

4. When will the refund take place?
Once we have received the goods in good order back, within 14 business days the amount will be refunded. We will transfer this amount to the account with which the payment is made.
Shanti Jewels reserves the right to refuse the returned goods and therefore paying the refund, if it is found that these products are worn or were not return within the time limit.

If you want to return a product that has been paid for with a gift card, you will receive a gift card credit in return. It is not possible to exchange a gift card or products paid for with a gift card for money. 

Please note that earrings can not be returned in connection with hygiene.